Account Help
This section of the site answers most of the questions you may have regarding your account.


How do I change my Password?

To change your password go to your preferences page and select the change your password link.

Once at the change password page you need to enter your old password in the first box along with your new one in the box below and again in the box below that in order to confirm your new password. Once you click change password you will be logged out. You will need to login again with your new password.

How do I recover a forgotten password?

Click on the forgotten password link on the login page. You will need to enter your username and email address.

An email will be sent to your registered email account, it will contain a link that you can click on. When you click on that link it will take you to a page allowing you to enter your new password. You will enter your new password in the box and again in the box below to confirm your new password.

How do I change my e-mail address?

To change your e-mail address go to your preferences page and select the "change e-mail address" link.

You will then be transported to a page with a text field containing your current e-mail address (the one you want to change).
To change your address simply delete your current address and enter your new one. Then click on the "Change e-mail " button.

Once you have done this you will be re-directed to the front page. On this page you will see a message informing you that you have a pending email address change and a link to confirm this.

By clicking this link you will be taken to another page asking for your new confirmation code. Simply enter the code you recieved in the email and click confirm. This will update you email address and show you a confirmation message.

How do I Cancel my Full membership?

If for some reason you feel you no longer wish to be a full member of the site you can cancel you membership by clicking here you will require the transaction number from your confirmation e-mail to process the cancellation online.

If you don't have your transaction number handy please contact a member of our billing team remembering to include your username and password.

How do I Renew my Full Membership?

Most of our Online transactions are re-occurring in nature .
This is done for your convenience as mentioned in our terms and conditions (section 4.4). Your account will be kept active until you decide to cancel your account

If you have upgraded by cheque or postal order you will need to renew your account manually by sending in another cheque/postal order with an accompanying letter stating your username and stating that you wish to renew your current membership on or after the date it is due to expire.

Back to help Click here to send a message to a member of our customer service team






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